Strand7 Support and Maintenance

As a supported user you receive new releases and updates to the Strand7 modules you have purchased. You also have access to highly qualified Strand7 Support Engineers to help guide you through your modelling and analysis process, and provide you with expert advice in the use of Strand7 and FEA. Our experience covers most engineering disciplines, and we have extensive knowledge of finite element theory, development and usage.

The service includes:

• Hot Line Support
  Telephone and email support during normal business hours (AET), regarding issues that may be experienced while using Strand7, including:
  • Installation assistance
  • Operational assistance
  • Modelling assistance
  • Theoretical assistance
  • Hardware recommendations
  • Operating system assistance
    
    
• Model Check Service
  For situations where issues cannot be resolved via telephone or email communication, users may send copies of Strand7 models for further investigation and review.
  
  
• Software Updates
  Users receive Strand7 software updates released during the subscription period, including new versions of purchased modules. Software updates are distributed via download through secure login.
  
  
• Strand7 Webnotes
  This is an extensive online library of resource material covering FEA theory, modelling approaches, applications, and usage of the Strand7 software. Items in the library typically consist of a PDF describing the topic, together with one or more associated Strand7 model files to illustrate the concepts. Access to the library is available to supported users via secure login. Webnotes can be browsed here.
  
  
• Cloud-based Licensing Option
  Strand7 is licenced via a USB dongle device. Two types of devices are available: a standalone device for single-user licences, and a network device for multi-user licences. Supported users may exchange the dongle device for a cloud-based licence, which enables the licence to be obtained via the Internet instead of through a dongle.